Patients’ rights

Patients’ rights

Our main value: Patients’ needs are our priority

Medpark values are based on our philosophy and beliefs that guide all our actions and decisions as individuals and as a team. Being shared by each Medpark employee, they are essential in ensuring the best outcomes for the patients.

We are commited to: 

  • respect the rights of the patient
  • pay attention to the patient needs and anticipate them
  • treat each patient individually
  • take into account the opinions and wishes of the patient
  • protect the patient's right to make an informed choice
  • behave discreet and respect the privacy of the patient
  • cherish human dignity and cultural particularities

PRIVACY AND PATIENTS’ RIGHTS 
Medpark International Hospital ensures the protection of personal data provided to the hospital employees in order to recover the patient health. Personal data of the patient, including information on health status, diagnosis, treatment, will not be disclosed to third parties and will be kept confidential in compliance with Privacy Regulations.
In the same context, please inform yourselves about the patient rights, established in compliance with the Law of the Republic of Moldova "Regarding patient rights and responsibilities", which we strictly comply with.

PRINCIPLES OF PATIENTS' RIGHTS IN EUROPE

Amsterdam 28.03.1994, Law RM, Nr. 263 from 27.10.2005 „Regarding the rights and responsibilities of the patient”

Human rights and values in health care

  • Everyone has the right to respect of his or her person as a human being.
  • Everyone has the right to self-determination.
  • Everyone has the right to physical and mental integrity and to the security of his or her person.
  • Everyone has the right to respect for his or her privacy.
  • Everyone has the right to have his or her moral and cultural values and religious and philosophical convictions respected.
  • Everyone has the right to protection of health.

Information

  • Patients have the right to be fully informed about their health status, including the medical facts about their condition; about the proposed medical procedures, together with the potential risks and benefits of each procedure; about alternatives to the proposed procedures, including the effect of non-treatment; and about the diagnosis, prognosis and progress of treatment.
  • Patients have the right not to be informed, at their explicit request.
  • Patients have the right to choose who, if any one, should be informed on their behalf.

Consent

  • A patient has the right to refuse or to halt a medical intervention. The implications of refusing or halting such an intervention must be carefully explained to the patient

Confidentiality and consent

  • All information about a patient's health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential, even after death.
  • Patients have the right of access to their medical files and technical records and to any other files and records pertaining to their diagnosis, treatment and care. 
  • Patients have the right to require the correction, completion, deletion, clarification and/or updating of personal and medical data concerning them, which are inaccurate, incomplete, ambiguous or outdated, or which are not relevant to the purposes of diagnosis, treatment and care.

Care and treatment

  • Everyone has the right to receive such health care as is appropriate to his or her health needs, including preventive care and activities aimed at health promotion. Services should be continuously available and accessible to all equitably, without discrimination and according to the financial, human and material resources, which can be made available in a given society.
  • Patients have a collective right to some form of representation at each level of the health care system.
  • Patients have the right to a quality of care, which is marked both by high technical standards and by a humane relationship between the patient and health care providers.
  • Patients have the right to choose and change their own physician or other health care provider and health care establishment, provided that it is compatible with the functioning of the healthcare system.
  • Patients have the right to be treated with dignity in relation to their diagnosis, treatment and care, which should be rendered with respect for their culture and values.
  • Patients have the right to enjoy support from family, relatives and friends during the course of care and treatment and to receive spiritual support and guidance at all times.
  • Patients have the right to relief of their suffering according to the current state of knowledge.
  • Patients have the right to humane terminal care and to die in dignity.